Whether you are setting up a call center or want to add video chat for customer support, you need a reliable headset. With so many options like Discover headsets, which one is worth the money?
The answer isn’t always the most popular among the lot but the best that your money can buy. To help you pick, read the following guide:
- What Kind of Setup Do You Want?
Many options like Discover headsets these days are plug-and-play. As soon as you connect it to your computer, the system detects it automatically. You can choose among the list of devices and let the PC do the rest of the work.
This process saves you time and doesn’t need additional equipment. It also implies that you can take calls straight from your PC, such as Skype.
What if you want to redirect phone calls from your landline to your headset? You need extra accessories for that. One of these is the amplifier.
It helps convert the signals to suit your headphones. You may also need it in case the sound quality you hear is not useful or below average.
- How Much Money Do You Have?
The prices of headsets can vary significantly. The cheapest ones will cost you no more than $30. The most expensive ones can drain your coffers by $40,000. A perfect example is the Sennheiser Orpheus/HE-1, which is worth around $68,000!
Depending on the budget you have, decide whether:
- You should buy the headsets in bulk.
- You may purchase some of them as refurbished or pre-used.
Purchasing headsets by bulk may get you a discount from the retailer. Although the actual payment is enormous, the cost per headset will be lower than the retail price.
Some of the units, like Discover headsets, may be available as pre-used. These goods are outright cheap so that you can buy more with your budget. Note, though, as some of these no longer have a warranty.
- What Features Do You Want from Your Headset?
Features in a headset can make—or break—your investment. Some of the most popular ones include:
- Range—It refers to the length of the headset that can go before it loses a connection. Some can already have a range up to 30 feet, although it’s not uncommon to experience a more mediocre sound quality at 10 feet. Nevertheless, a higher range is excellent if you want greater mobility.
- Sound Quality—If you want the best sound for a headset, look for a unit with HD. The sound is crystal clear and sharp. It provides minimal loss during the transmission. Otherwise, you can choose a stereo sound for a more affordable option.
- Noise Cancellation—Noise cancellation is one of the ideal features in a call center setting. It prevents not only a representative but also the customer from hearing background noise.
- Microphone—Your headset may need a microphone if you wish to receive or make calls, as well as participate in video chats.
- Comfort—Just because the headsets come with foam doesn’t mean they are comfortable to wear. They can be painful or irritating in the long run.
As a consumer, take your time when researching. Read this guide as well as the reviews and recommendations offline and online.
The most hyped brands may not be what you need. What you are looking for is a headset that fits your budget and preferences.