Protecting all Google users from viruses, malware, and other abusive content is central to user cyber-safety and sometimes we remove access to certain files in order to provide these protections.

On Tuesday, October 31, we mistakenly blocked access to some of our users’ files, including Google Docs. This was due to a short-lived bug that incorrectly flagged some files as violating our terms of service (TOS). The blocking raised questions in the community and we would like to address those questions here.

The Google Docs and Drive products have unparalleled automatic, preventive security precautions in place to protect our users from malware, phishing and spam, using both static and dynamic antivirus techniques. Virus and malware scanning is an industry best practice that performs automated comparisons against known samples and indicators; the process does not involve human intervention.

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Google has had a few issues over the last year with Google drive I really hope this is not a downward spiral.

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