It seems that you have finally decided to go with the flow and switch to the VoIP telephony system. Prior to jumping with joy at the prospect of using the best telephony technology, it is imperative that you learn a bit about the technology as well. You also need to learn about the basic factors to consider before migrating to VoIP. In the last few years the number of companies switching to VoIP has immensely increased and there are obvious reasons behind the fan following.
VoIP is a technology that converts voice signals into digital IP packets and transmits it over a secured network. Companies are using it to manage large call volumes with greater efficiency by availing the advanced telephony features offered by VoIP. Call centers are heavily benefited by switching to the VoIP telephony system. The new technology provides the call centre owners and business managers to avail cost-effective features to maintain seamless communication with their clients as well as their employees. Now, not everyone needs to opt for the VoIP because not everyone needs the advanced features offered by the VoIP. If you too want to determine whether you need to migrate to the latest VoIP telephony system then there are few factors that you will influence your decision.
Some of the basic factors that you will have to consider before switching to VoIP are as follows:
Will VoIP positively affect your business process?
Well, this is probably the first question that anyone switching to the VoIP telephony system needs to ask themselves. If you are running a call center with more than 20 seats, then migrating to VoIP will definitely prove to be a prudent decision. You will need to understand that the advanced call management features offered by VoIP will be greatly helpful in handling the calls. But in case you are running a small set up where telephonic communication with the client is not a frequent affair then investing on VoIP will not be profitable. This is entirely your call, so weigh all the options before choosing to go with VoIP or continue with your old PBX system.
What impact will it have on the productivity?
At the end of the day everything boils down to productivity and if the implementation of VoIP does not improve the productivity of your team then your entire investment will be in vain. However, it has been observed that the productivity levels do show a rise when business communication improves – this not only applies to the customer calls but also communication among different departments of the business. A better coordination among the employees leads to quicker solutions to problems and higher productivity.
Do I have the right infrastructure?
Prevailing networking infrastructure in your office plays a huge role in helping you decide whether you can implement VoIP telephony system or not. Structured cabling system is a prerequisite for switching to VoIP as that is the only way to make optimum use of the latest telephony technology. So if your office does not have a good and structured network cabling then consider the costs that you have to bear for implementing a new cabling system along with VoIP.
What are the costs Involved?
Costs for switching to the latest VoIP system is the most important factor to consider while finalizing your decision. You need to understand that migrating to VoIP will definitely bring down your business communication costs by a considerable percentage but if you do not have a huge set up then there are other factors like technical skills of employees, productivity et al to be considered. If you do not have the right infrastructure then creating a new one will lead to a rise in the overall implementation costs.
Take all the above factors in consideration before switching to VoIP as that is definitely going to make things easier.
Michelle loves sharing her technical and practical knowledge so that everyone can take advantage of the improvements in telecom technology.