Microsoft launched Copilot agent features for Outlook. Issues with this launch are believed to have caused the outage the other day. On the blog announcement
“Until now, Copilot in Outlook helped with the task in front of you: drafting an email, catching up on a long thread, or finding a time to meet. Useful, but not the hardest part. The real work is everything around it: the follow-ups that slip, the messages that need attention, and the schedule changes that pile up before the day even starts.
That’s what’s changing today. Copilot in Outlook is now agentic, taking on the ongoing work of running your inbox and calendar. It triages emails, reschedules conflicts, and surfaces what matters most before you even ask.”
Your Outlook Inbox can now use Copilot to prioritize incoming messages, show required urgent responses, and automatically draft follow-ups for unreturned messages.
Calendar management is something I really like personally. Using Copilot in Outlook, your calendar automatically resolves booking conflicts, reschedule overlapping meetings, rebook conference rooms, and proactively block out focus times.
Time Management and scheduling are an important part of this update. Copilot can even adjust your schedule so you can see your priorities, spot where you’re overbooked, need time to prepare, and set focus time before important meetings.
Organizations interested in testing these new agentic features in Copilot for Outlook will need to join the Microsoft Frontier program in the Microsoft 365 Admin center and assign Microsoft 365 Copilot for Business licenses to their users.
Inbox overload? Calendar conflicts? Copilot keeps everything on track with new agentic capabilities in Outlook. Available via the Frontier program.
Read the blog: https://t.co/wfcecGtQuP pic.twitter.com/kVsukkZJQO
— Microsoft Outlook (@Outlook) April 27, 2026