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Microsoft’s Plan to Automatically Email Office 365 Users Is A Rare Disconnect

Microsoft’s Office 365 is the crown jewel for the company’s software-as-a-service model; the platform has passed 155 million commercial customers and shows little signs of slowing down.

So when the company announced that they would start automatically emailing users of Office 365 and Microsoft 365 tips and tricks, to get the most out of their subscription, it was a record-scratch moment. Microsoft was planning, in late November, to start emailing users and had begun notifying admins of this practice.

It may seem harmless to want to help your customers learn more about the product they are paying for but that completely misses the issue. Especially for Microsoft 365 and I’d be willing to be a large portion of the user-base of commercial Office 365, has no idea what either product is; they simply know it as Office and Windows.

Petri

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