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How to fix SCCM 2012 Remote Assistance Not Working.

After a brand new successful roll out of SCCM 2012 (System Center Configuration Manager) into a live environment I got a call from client clamming there Windows Remote Assistance was not working and it worked under there old system meaning SCCM 2007.  They sent me the error below.

 

After some research and a little digging I found the following.  You need to set the Manage soliciated Remote Assitance settings to True. Otherwise the Remote Assistance will just work if your customer is sending you a Remote Assistance offer.  So I went into there SCCM 2012 Client settings under Administration and Client Settings and changed these to settings as seen below.

 



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