A number of iPhone X users are complaining about a bug that leaves them unable to answer incoming calls. Reports of the bug are spreading through Apple’s support forums, and the company is looking into the problem.

People who are experiencing the bug say that when they receive a call, their iPhone X rings, but the screen does not wake up. While the problem has been around for a couple of months, complaints seem to be growing in number at the moment.

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This might be one of the reasons why Apple phones sales are a little slow.